• Build strong, professional relationships with subcontractors, vendors, and customers
• Communicate via phone and email to address questions, provide updates, and resolve issues
• Schedule and coordinate preventative maintenance (PM) services, ensuring timely and accurate delivery across multiple customer accounts
• Serve as a liaison between vendors and customers, negotiating PM service terms and maintaining clarity on inspection and testing requirements
• Maintain accurate records of PM schedules, site details, and compliance information in internal and customer systems
• Identify issues proactively and offer solutions to maintain uninterrupted inspection/testing schedules and ensure customer satisfaction
• Track all open and closed work orders and update status notes in the work order system (Great Plains)
• Provide detailed schedule updates, estimated completion dates, and close-out information
• Communicate status of work orders to affiliates and customers, following up regularly to ensure accurate and timely completion
• Obtain inspection purchase orders from customers and dispatch inspection work orders accordingly
• Monitor inspection completion progress on a weekly basis

Qualifications:

• Associate's degree or equivalent experience in customer service, vendor management, or related roles
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Outlook) and Adobe; experience with Microsoft Teams or Microsoft Dynamics Great Plains is a plus
• Ability to work in a fast-paced environment and interact professionally with customers, vendors, and internal teams